Terms of Service

Last updated: October 24, 2026. These terms cover nolaundry.com and the laundry pickup, wash, fold, and delivery service booked through it. By creating an account, booking a pickup, or using the site, you agree to them. If you do not agree, please do not use the service.

A few items are still open and are marked [TO CONFIRM]. They are not settled rules. Questions go to support@nolaundry.com.

The service

NoLaundry picks up laundry from homes and businesses in the Austin-area towns listed on the site, washes and folds it, and brings it back. Delivery is free. You can leave the bag at the door. You do not have to be home. Windows on the site are estimates, not a promise that a pro will arrive at a single minute.

Your account

You need a working email and a mobile number we can use for order updates. You are responsible for the accuracy of your address, gate notes, and care instructions. Keep your sign-in code to yourself. Tell us if you think someone else is using your account.

Who does the work

Pickup, laundromat work, and delivery are done by NoLaundry laundry pros. A pro follows the care choices you saved at booking. Your load is washed on its own and is not mixed with another household's laundry. Bags travel closed on the way to the laundromat and on the way back.

Pickup and delivery

Have the laundry ready by the start of the window you chose. Any sturdy bag is fine for a first pickup. NoLaundry bags come back with the first delivery and are the bags to use after that. If we cannot complete a stop, we will email you to set another time. Online changes close inside 24 hours of a pickup. Inside that window, use Request a change in your account or email support.

Plans, prices, and payment

Prices are the ones published on the pricing policy and at checkout. The monthly plans on the site today are Essentials at $79 a month (2 pickups, 20 lb included each) and Household at $198 a month for a new signup (4 pickups, 30 lb included each). A subscription that already started keeps its existing monthly charge. New customers pay $39 for the first month of Essentials or $99 for the first month of Household. That first-month price applies only to the plan price, not to extra pounds or add-ons. One-time pickups are $75 for up to 20 lb and $149 for up to 40 lb, with no first-month discount.

Stripe processes your card. We do not store your full card number. Booking a plan saves the card for later pickups and for charges that are known only after we weigh the laundry. You will get an itemized receipt by email. A tip is not charged when you book.

Weight and extras

We weigh the laundry. Pounds over the amount included in your plan or one-time load are $1.99 per pound, charged after weighing. Unused monthly pickups roll over for up to 3 months. Comforters are $8 each. Molly's Suds is $5 per bag. Returning clothes on hangers is $5 per pickup, and you supply the hangers. Delivery stays free, including delivery within six hours of pickup when that option is offered.

Loss and damage

[TO CONFIRM] the dollar cap on our liability for a lost or damaged item, the window for reporting a problem, and whether ordinary wear from washing is excluded. Until those points are confirmed, email support@nolaundry.com as soon as you notice a problem and we will look into that order. Do not send cash, jewelry, or anything that cannot be washed.

Laundry left unclaimed

[TO CONFIRM] how long we hold laundry that we could not deliver, and what happens after that. We will email the address on the order before treating a delivery as unclaimed.

Cancellation and refunds

You can ask to skip, pause, or cancel from your account. We confirm plan changes by email before they take effect. [TO CONFIRM] the refund window for a charge already made, and any notice period before a cancellation takes effect. The first-month price is the plan price for that first month only. It is not a credit toward later months.

Text messages

If you agree at checkout, we text and email you about your orders. Message and data rates may apply. Reply STOP to opt out of texts, or HELP for help. Order messages are part of doing the pickup. We do not sell your number.

Disputes and governing law

[TO CONFIRM] which state's law governs these terms, which courts are the venue, and whether disputes go to court or to arbitration. An earlier unpublished draft mentioned Texas and the name No Laundry LLC at 5511 Parkcrest Dr, Austin, TX 78731. Those details are not confirmed on this page. [TO CONFIRM] the legal entity and mailing address.

Other terms

We may update these terms by posting a new version on this page and changing the date above. If a change is significant for current customers, we will email the address on the account. If a court finds one sentence unenforceable, the rest stays in effect. These terms, plus the pricing policy and the privacy policy, are the agreement for the service. They do not create a warranty that every garment will look new.

Contact

Email support@nolaundry.com or call (737) 260-5660. [TO CONFIRM] legal entity and mailing address.

NoLaundry Guarantee

If you are not happy with the wash, we will re-wash it for free when you ask within 48 hours of delivery. Loss or damage cover is up to $500 per order on verified claims. Every order is weighed and recorded on video. To claim, call (737) 260-5660 or email support@nolaundry.com. Exclusions: [TO CONFIRM]. Read the guarantee.