Last updated: [date]. These terms are an agreement between you and No Laundry LLC ("NoLaundry", "we") for laundry pickup, wash and fold, and delivery.
1. The service
We pick up laundry at your door in our service area (Dripping Springs, Lakeway, Bee Cave and West Lake Hills), wash, dry and fold it, and return it. We may add or remove service areas.
2. Plans and pricing
- Essentials: $70 a month, 2 pickups, each with 20 lb included.
- Household: $198 a month, 4 pickups, each with 40 lb included.
- No weight cap per pickup. Pounds above the included amount: $2.49 per lb. Comforters: $8 each.
- First-month offer: new customers get 50% off their first month: $35 for the first month of Essentials or $99 for the first month of Household (regular price $70 and $198). Custom plans get 20% off the first month's plan price. It doesn't apply to overweight or comforter charges.
3. Billing
Monthly plans renew automatically each month until you cancel. Payments are processed by Stripe. Overweight, comforter, extra Molly's Suds bags and other add-on charges are charged automatically to the card you used at checkout after we weigh your order, and we email you an itemized receipt. If you were charged for more than you used (for example fewer Molly's Suds bags), the difference is credited to your account and comes off your next payment. [confirm when extra charges are collected]
Referrals. When someone new signs up with your referral link, they get the referral amount shown in your account off their first payment, and you get the same amount as account credit after their first paid pickup. New customers only, one referral per person, and you can't refer yourself or someone at your address. Credit has no cash value and comes off future payments.
4. Cancelling
You can cancel a monthly plan anytime. Cancellation stops future renewals. Unused pickups roll over for up to 3 months and then expire. [confirm whether pickups remain usable after cancelling]
5. Pickup and delivery
Leave your bag at the agreed spot before your two-hour window. If we can't reach your laundry, we'll contact you to rebook. [missed-pickup and late-cancel policy]
6. What we don't accept
Items labeled dry-clean only, leather, items with hazardous substances, heavily soiled items (for example biohazards), and valuables. Check pockets before pickup. [final list]
7. Care and damage
We follow care labels and your notes. Normal wear, color bleeding from unlabeled items, and shrinkage of items not marked hang-dry aren't covered. If something is lost or damaged because of our handling, tell us within [X days] of delivery. [liability limit per item / per order]
8. Unclaimed laundry
[policy for orders that can't be delivered]
9. Text messages
By giving us your number and agreeing at signup, you agree to receive order texts. Reply STOP to opt out.
10. Limits of liability
[lawyer to draft]
11. Disputes and governing law
These terms are governed by the laws of Texas. [venue / arbitration terms, lawyer to draft]
12. Changes
We may update these terms and will post changes here. We'll tell customers about material changes before they take effect.
13. Contact
No Laundry LLC, 5511 Parkcrest Dr, Austin, TX 78731, support@nolaundry.com.